Refund Policy

Standard Terms For Cancelations And Refunds

These terms apply to all purchases:

  • You can cancel and receive a full refund up to 24 hours before the class.
  • If the instructor cancels a class in advance, you will receive a full refund. 
  • If the instructor misses a one-time class, you will receive a full refund upon request.
  • If the start time of a class is rescheduled, you will receive a full refund upon request.
  • If part of a class is rescheduled, you will receive, upon request, a pro-rated refund based on the number of meetings that were rescheduled and that you did not attend.
  • If the instructor doesn’t teach the number of meetings promised, you will receive a pro-rated refund upon request.
  • If the instructor cancels a class in progress, you will receive a pro-rated refund based on the percentage of classes you paid for that were canceled.
  • If you miss a class, you are not entitled to a refund.  
  • If your participants have not joined the meeting 5 minutes after the start time, the meeting may be cancelled, or room locked, at the instructor’s discretion.  This is considered a missed meeting and you are not entitled to a refund.

ConfettiHeads prides itself in ensuring a positive experience for all of its participants. Please contact your instructor first if you have any problems or concerns. If the issues are not solved to your satisfaction, email us at ConfettiHeads and we will do our best to rectify the situation.

You can cancel class purchases from your account page. Or contact us at support@confettiheads.com with any questions or concerns.

Written By Myrthin Stagg, Updated April 28th, 2020.